What are the operating hours of the spa?
Neo Day Spa BGC is open daily with the following schedules:
Sunday to Thursday: 1:00 pm to 11:30 pm
Friday and Saturday: 12:00 nn to 11:30 pm
Last call for a 60 minute treatment is 10:30 pm and the last call for a 90 minute treatment is 10:00 pm.
Neo Holiday Inn is open daily from 1:00 pm to 1:00 am.
Last call for a 60 minute treatment is 12 midnight and the last call for a 90 minute treatment is 11:30 pm.
What are the facilities that are available?
The following facilities are available: dry sauna, locker, and shower facilities, tea bar. Separate facilities for men and women.
Where is the nearest available parking?
Please refer here.
Reservations and Walk-Ins
Walk-ins and on-the-day inquiries are welcome. However, since all spa treatments are subject to availability, we encourage you to call and book in advance.
How early should we arrive for our treatments?
To ensure you receive the most of your treatment time we recommend that you arrive 15-30 minutes prior to your scheduled appointment. Your timely arrival is much appreciated.
If you are running late, please call us so we can advise you of the booking situation. We can only hold bookings up to 5 minutes past your reservation time if there is no advise about your late
What is your policy for cancellations?
We understand that there may be a cause to cancel your scheduled appointment. Please let us know at least 3 hours in advance of any cancellations.
What to bring and wear?
A robe, slippers, disposable underwear and a space to store your belongings is provided.
Please do not bring your valuables when going for a treatment. The management of Neo Day Spa accepts no responsibility for any loss or damage to any personal items brought into the premises.
Medical Conditions and Contraindications
Neo Day Spa is not a medical facility and out staff are not medically trained practitioners. If you have had or are suffering from severe allergies, ill health, a particular medical condition or are pregnant, we advise you to speak to your doctor prior to arrival to ensure you can use the spa's full facilities, services and treatments.
In some instance we may require written confirmation from your doctor. The set of guidelines below is not an exhaustive list and only serves to highlight some of the main medical indicators where the use of the facilities, services or treatments may not be advised:
- Mobility problems
- Injuries including sports injuries affecting mobility and movement
- Thyroid (active / under active)
- Heart Problems
- Skin Disease / Disorders
- Metal Pins / Plates
- Ear Infections
- Surgery in the last 3 months to visit
All treatment booked are subject to medical status. We reserve the right to refuse treatment/s if we feel it is not in the best interest of the client.
Massages for Pregnant Women and Post Natal Treatments
Pregnant women who are on their Second Trimester (13 weeks) onwards can avail of the prenatal massage, reflexology and nail services. An information form and waiver will be provided to collect information for first time pre-natal clients. This information is needed in order for us to promote a safe and healthy environment for our guests. Advance booking for pre-natal services is recommended.
Post-Natal Massage and Lactation Massage are also available for new mums. As with the pre-natal massage, information will be collected for us to provide the appropriate treatments to our guests.
If you have just had a caesarean section, there are certain points to keep in mind. You and your body have just been through a serious surgery. You may be in great pain, especially in the area around your cut. Most doctors will ask you to wait several weeks before getting a massage. It is also better to allow the caesarean cut to fully heal before starting massages.
The advise of your physician is recommended for both new and expectant mums who want to get spa treatments.
Are there any services available for kids?
Neo Day Spa is an establishment which mainly caters to adults. We are not able to accept appointments for children under the age of 16 unless accompanied and supervised by a parents or a guardian. Children are not allowed in the spa unless they are receiving services recommended for their age.
Neo Spa offers an environment of relaxation and tranquility. We kindly request that guests turn off all mobile and electronic devices and to maintain conversations at a considerate volume in all areas of the spa.
Do you have WIFI for guests?
WIFI connection is not available.
Method of Payment
We accept Cash, Mastercard and Visa.
Pricing and Gratuity/Tips
Neo Day Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask our Front Desk Manager when you book your appointment. Gratuities/Tipping is left to the discretion of our clients.
What is the "Wellness Plus Card" that is being offered?
The Wellness Plus Card is a fully consumable and transferrable pre-paid card that is valid for one year upon purchase. There are 2 denominations - Php 10,000 and Php 15,000. When clients purchase a Wellness Plus Card, they receive 2 Complimentary Gift Certificates for massages.
For the 15k Wellness Card there are 2 free 90 minute massage Gift Certificates. These are valid everyday for one year.
For the 10k Wellness Card there are 2 free 60 minute massage Gift Certificates which are valid for 6 months and may be used for in-spa services on weekdays and non-holidays.
Do you offer home spa services?
Neo Day Spa Fort Bonifacio offers Home Spa Services for Wellness Plus Cardholders. Home Spa Service treatments will be deducted from the prepaid Wellness Card together with an additional 10% surcharge. Transportation fees are separate and will be shouldered by the client. Areas covered by our Home Spa service includes Fort Bonifacio, Forbes Park and Dasmarinas Village in Makati.
Group Bookings and Spa Parties
At Neo Day Spa, we welcome groups of all sizes whether it's an intimate group of friends for a bridal shower or bigger corporate events.
We will need the following information in order to best assist you to book your group spa experience.
- The day and time frame you prefer
- A list of the names of the attendees
- Treatment choice for each individual
Upon receipt of specifics for your event we will send you a proposal with the final cost and other details for your approval. Advanced payment will be required for confirmed group bookings. Same day cancellations and/or rescheduling of group bookings will incur a cancellation fee equivalent to 50% of your payment.
Neo Day Spa treatments may be given as gifts. You may drop by at Neo Day Spa Fort Bonifacio and our Front Desk Managers will be glad to assist you.
Alternately you may purchase Gift Certificates and follow the steps for online purchases. We accept Credit Card and Paypal payments for online purchases.
** Please note that for gift certificates that will be couriered, clients should provide 2-3 days lead time for us to verify your transaction and to schedule shipping.